Frequently Asked Questions (FAQ)

Orders & Shipping

Q: When will my order ship?

A: Orders are processed Monday through Friday (excluding holidays). Most orders ship within 2–3 business days of purchase. You’ll receive a confirmation email with tracking details once your order is shipped.

Q: Which carriers do you use?

A: We use reliable carriers like USPS, UPS, FedEx, and DHL depending on your location and shipping method.

Q: Do you ship internationally?

A: Yes, we ship both within the U.S. and internationally. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Q: How long does delivery take?

A:

  • U.S. Orders: 3–7 business days after shipping
  • International Orders: 7–21 business days, depending on destination
Q: What if my order is delayed?

A: We are not responsible for shipping delays due to customs, carriers, weather, or incorrect addresses provided by customers.

Returns, Exchanges & Issues

Q: Can I return or exchange an item?

A: All sales are final. We do not accept returns, exchanges, or refunds for socks, underwear, or cowboy hats.

Socks and underwear are final sale for health and hygiene reasons.

Our cowboy hats are produced in limited runs and considered specialty apparel. To maintain the integrity and exclusivity of each drop, all sales are final.

Please review sizing and product details carefully before purchasing. If you have any questions, reach out to us at help@deionsanders21.com — we’re happy to help before you buy.

Q: What if my product is damaged or incorrect?

A: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@deionsanders21.com with the following:

  • Your order number
  • Description of the issue
  • Clear photos of the item and packaging

If the issue is confirmed as our error, we’ll provide a replacement or refund.

Sizing & Fit

Q: How do I choose the right size?

A: Please refer to our Size Guide before placing your order. If you’re unsure, email us at help@deionsanders21.com — we’re happy to assist in finding your perfect fit.

Q: Are your products true to size?

A: Yes, but sizing may vary slightly depending on the style. Check the size chart and product description for guidance.

Product Care

Q: How should I care for my socks and underwear?

A: For best results:

  • Machine wash cold, gentle cycle
  • Tumble dry low or air dry
  • Do not bleach or use fabric softener

Contact & Support

Q: How can I contact you?

A: Email us at help@deionsanders21.com. Our team is available Monday to Friday and ready to help with any questions about sizing, orders, or product care.