Frequently Asked Questions (FAQ)
Orders & Shipping
A: Orders are processed Monday through Friday (excluding holidays). Most orders ship within 2–3 business days of purchase. You’ll receive a confirmation email with tracking details once your order is shipped.
A: We use reliable carriers like USPS, UPS, FedEx, and DHL depending on your location and shipping method.
A: Yes, we ship both within the U.S. and internationally. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
A:
- U.S. Orders: 3–7 business days after shipping
- International Orders: 7–21 business days, depending on destination
A: We are not responsible for shipping delays due to customs, carriers, weather, or incorrect addresses provided by customers.
Returns, Exchanges & Issues
A: Due to hygiene and health regulations for socks and underwear, all sales are final. We do not accept returns, exchanges, or refunds.
A: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@deionsanders21.com with the following:
- Your order number
- Description of the issue
- Clear photos of the item and packaging
If the issue is confirmed as our error, we’ll provide a replacement or refund.
Sizing & Fit
A: Please refer to our Size Guide before placing your order. If you’re unsure, email us at help@deionsanders21.com — we’re happy to assist in finding your perfect fit.
A: Yes, but sizing may vary slightly depending on the style. Check the size chart and product description for guidance.
Product Care
A: For best results:
- Machine wash cold, gentle cycle
- Tumble dry low or air dry
- Do not bleach or use fabric softener
Contact & Support
A: Email us at help@deionsanders21.com. Our team is available Monday to Friday and ready to help with any questions about sizing, orders, or product care.