Frequently Asked Questions (FAQ)

Orders & Shipping

Q: When will my order ship?

A: Orders are processed Monday through Friday (excluding holidays). Most orders ship within 2–3 business days of purchase. You’ll receive a confirmation email with tracking details once your order is shipped.

Q: Which carriers do you use?

A: We use reliable carriers like USPS, UPS, FedEx, and DHL depending on your location and shipping method.

Q: Do you ship internationally?

A: Yes, we ship both within the U.S. and internationally. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Q: How long does delivery take?

A:

  • U.S. Orders: 3–7 business days after shipping
  • International Orders: 7–21 business days, depending on destination
Q: What if my order is delayed?

A: We are not responsible for shipping delays due to customs, carriers, weather, or incorrect addresses provided by customers.

Returns, Exchanges & Issues

Q: Can I return or exchange an item?

A: Due to hygiene and health regulations for socks and underwear, all sales are final. We do not accept returns, exchanges, or refunds.

Q: What if my product is damaged or incorrect?

A: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@deionsanders21.com with the following:

  • Your order number
  • Description of the issue
  • Clear photos of the item and packaging

If the issue is confirmed as our error, we’ll provide a replacement or refund.

Sizing & Fit

Q: How do I choose the right size?

A: Please refer to our Size Guide before placing your order. If you’re unsure, email us at help@deionsanders21.com — we’re happy to assist in finding your perfect fit.

Q: Are your products true to size?

A: Yes, but sizing may vary slightly depending on the style. Check the size chart and product description for guidance.

Product Care

Q: How should I care for my socks and underwear?

A: For best results:

  • Machine wash cold, gentle cycle
  • Tumble dry low or air dry
  • Do not bleach or use fabric softener

Contact & Support

Q: How can I contact you?

A: Email us at help@deionsanders21.com. Our team is available Monday to Friday and ready to help with any questions about sizing, orders, or product care.